UX Researcher (GovTech) #22

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About the Role:

We're looking for a UX Researcher who will plan and conduct research to understand user behaviors, needs, and motivations to inform product decisions. In this role, you’ll work closely with a multidisciplinary team of designers, developers, and business experts to create intuitive, visually engaging interfaces that provide delightful user experiences across digital and physical platforms. Rather than focusing on commercial projects, your work will directly contribute to societal improvements through government-driven initiatives.

Key Responsibilities:

• Plan and conduct user research using various methodologies (e.g., interviews, surveys, usability testing, card sorting, ethnographic studies)
• Synthesize research findings into actionable insights and clear recommendations
• Present research findings and recommendations to peers and stakeholders
• Collaborate with designers, product managers, and cross-functional stakeholders to identify research opportunities and influence product decisions
• Develop research plans and protocols that align with project goals and timelines
• Create and maintain research artifacts (e.g., personas, journey maps, research repositories)

Qualifications:

• 4 or more years of UX Research experience
• Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Human Factors, or equivalent practical experience
• Experience with industry standard research and analysis tools
• Experience conducting research for large-scale digital products
• Strong portfolio demonstrating end-to-end research projects and their impact on product decisions

Preferred Skills:

• Strong knowledge of qualitative and quantitative research methodologies
• Excellent communication skills with ability to translate complex findings into clear, actionable insights
• Excellent stakeholder management and communication skills