Workplace Operations Manager

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

This Workplace Operations Manager is responsible for overseeing the facilitation of an ongoing delightful experience for all employees at Lyft's offices in NYC, Washington, D.C., and Mexico City. You will be based out of Lyft’s NYC office, a buzzing east coast hub that brings teams together across all business functions in the tech center that is Hudson Yards. A critical part of this role is to also support a team based in our smaller locations in Washington, D.C. and Mexico City, and this manager will be challenged to lead initiatives and drive impact across multiple markets, both domestically and internationally.

A successful Workplace Operations Manager at Lyft is able to confidently provide the highest level of operational excellence at all times. An ideal candidate will be able to demonstrate a strong executive presence and the ability to efficiently shift focus and adapt to the fast-paced nature of this position.

About You:

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties for yourself and your direct reports in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative, lead from your seat and empower those who report to you to do the same.  You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Actively participate in facilitating an ongoing delightful employee experience by overseeing the consistent delivery of exceptional operational and facilities support in our various office and field locations
• Manage all day to day operations for NYC, D.C., and CDMX corporate office locations and delegate tasks to Workplace Operations team members on site as needed
• Manage a team of Workplace Operations professionals, provide coaching, guidance, feedback and structure to support their professional growth and development
• This role requires regular travel to the D.C. and CDMX office locations (typically on a quarterly basis) to ensure teams are supported and operational standards are being maintained
• Work closely with other Workplace Operations Managers on broader team initiatives, standards, and presentations to leadership
• Identify and own corporate office project lifecycles in alignment with team OKRs
• Manage relationships between property management and landlords
• Manage all vendor operations and relationships including but not limited to; janitorial, food/beverage service, physical security and others as needed
• Drive RFP/SOW process for new vendors, contract renewals, and transitions in close partnership with your Global Supply Manager
• Oversee the management of the Zendesk ticket workflow for all locations and respond to escalated tickets as necessary  
• Partner with the Physical Security team to ensure all security standards are in place and adhered to at all times. Receive, assess, solve for or escalate to the Director of Global Workplace Operations any escalated security and operational issues that arise in any location 
• Partner with the Real Estate Development team to assist with corporate office improvement projects, facilitating workflows and taking project ownership as the onsite POC
• Develop and maintain the operations budget for the NYC, D.C., and CDMX corporate offices
• Partner with FP&A on monthly budget actual and forecast reviews, having a comprehensive understanding of monthly budget usage
• Identify areas of improvement within the offices, and coordinate recurring maintenance, office upgrades, and construction as necessary
• Partner with Executive Business Partners and Chiefs of Staff to facilitate executive office visits to ensure smooth travel and office logistics
• Partner with Team Member Experience to produce monthly happy hours at corporate offices, along with additional ad hoc events that require onsite coordination
• Ensure corporate offices remain compliant to Environmental Health and Safety standards

Experience:

• Be aligned with Lyft’s core values: We are customer-obsessed, we strive for excellence, we are accountable, we all belong.
• A passion for managing an overall positive employee experience through ongoing operational support
• Ability to successfully coach, develop and manage direct reports to a level of high performance
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively
• Ability to remain agile and multi-task effectively in a fast paced environment
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
• 6+ years of customer service experience
• 4+ years of Workplace Operations experience
• Previous people management experience required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office at our New York Office — Team Members will be expected to work in the office 5 days a week.

The expected base pay range for this position in the New York City area is $104,000 - $130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.