Program Manager, Business Operations, Amazon One Medical Pay-per-visit

Do you want to make a difference in healthcare at scale? At Amazon Health Services, our goal is to make it easier to find, afford, and receive care. One Medical Pay-per-Visit is a nationwide virtual healthcare offering that offers customers easy, fast, and cash-forward access to care. We are looking for a Sr. Program Manager to drive important business goals and projects. As a program manager, you will work along side business, operations, product, and engineering teams to help facilitate feature launches, improve operational processes, and improve the customer experience. This role will have high leadership visibility and own important business decisions.

#everydaybetter

Key job responsibilities
* Own weekly business review, work with leadership to provide bridging information and business recommendations.
* Design, implement, and audit organizational operating mechanisms
* Leverage project management tools to hold stakeholders accountable for following through on action plans and achieving goals for assigned projects and programs.
* Lead cross-team projects that require a single-threaded owner on an ad-hoc basis, such as strategic deep dives.
* Stand up and own dissemination of key insights from customer satisfaction- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience program management or project management in telehealth or related field

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