About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a
Great Place to Work in the
US ,
Australia,
India, Lithuania, France, Germany and the
UK!
Job Summary:The Sales Operations Analyst will be instrumental in maintaining the integrity and efficiency of our sales systems and tools. The ideal candidate will bring a strong background in SaaS environments, expertise in handling third-party sales tools such as ZoomInfo, Salesforce, and Gong, and a thorough appreciation for data integrity and governance. By focusing on data accuracy, tool administration, and reporting, this role will ensure that our sales operations are data-driven and well-supported.
Key Responsibilities:Data Integrity and Governance:Ensure the accuracy, consistency, and integrity of sales data across all systems and tools.Regularly audit and clean data to prevent discrepancies and ensure reliable reporting.Make recommendations for automation and guardrails to enforce data entry standards and maintain data cleanlinessExecute regular requests to modify various system data.
Process Optimization:Identify and implement process improvements to streamline workflows and increase efficiency.Manage and optimize the use of third-party tools (ZoomInfo, Gong, etc.) to enhance sales processes and data quality.
Tool Management and Integration:Support the administration of sales tools, including configuration, user access management, and system updates.Collaborate with IT and vendor support to manage upgrades, resolve technical issues, and ensure tools are up-to-date with the latest features and security protocols.Oversee and execute day to day troubleshooting and system updates via case queue system.
Data Analysis:Monitor and build reporting on tool adoption metrics to assess effectiveness and impact of sales tools.Develop and maintain dashboards and reports related to tool performance and operational metrics, ensuring timely and accurate data delivery to stakeholders.Conduct ad hoc analyses to support various sales operations initiatives and provide insights into specific business questions.Analyze ticket queue performance, identifying bottlenecks and areas for improvement
Qualifications:Experience: Minimum of 3-5 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company.Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS.Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations.Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders.Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies.Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environmentEducation: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%)
Working hours: 2:30pm-11:30pm IST
Benefits:Group Health Insurance, Group Personal Accident, Group Term Life.Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays.Annual Performance Bonus and Sales Incentive for eligible positions.Referral bonus program.
