About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a
Great Place to Work in the
US ,
Australia,
India, Lithuania, France, Germany and the
UK!
About the Teamyou will serve as the backbone of our CS technology ecosystem, driving operational excellence and empowering our CS organization to deliver exceptional customer outcomes. You will lead the administration, architecture, and evolution of our Gainsight platform while collaborating cross-functionally to build systems that unlock insights, scale workflows, and align with broader company objectives.
How you’ll make an impact:- Gainsight Administration & Optimization: Own the architecture, configuration, and governance of Gainsight to enable scalable and impactful customer success processes.- Data-Driven System Design: Partner with the CS Ops Data Analyst to design, build, and enhance data-driven workflows, dashboards, and reports to support strategic business goals.- Stakeholder Collaboration: Capture and prioritize business requirements from CS leaders and cross-functional teams, translating them into intuitive solutions for end users.
The must have skills that matter:- Gainsight Expertise: 2+ years of Gainsight administration experience (Gainsight NXT Certification preferred), with a proven track record of leveraging Gainsight to solve business challenge- Customer Success Acumen: Deep understanding of CS processes, key metrics, and best practices that drive operational excellence.- Technical Proficiency: Proficient in Gainsight, Microsoft Suite (especially Excel), and other analytics/reporting tools (e.g., Tableau, Snowflake or Power BI is a bonus).
Why You’ll Love Working with Us?- Work with cutting-edge technology in a
collaborative, global team.- Competitive salary +
good benefits (insurance, annual leave, bonuses, referral rewards, and more).- We’re
Great Place to Work Certified (3 years in a row!).- Hybrid work model (
3 days in office – Global Technology Park, Bellandur).
If this sounds like you, let’s talk!
