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Wonolo

Specialist, Wonoloer Retention & Engagement

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Philippines

1 month ago
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Job Description

Remote
Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Specialist, Wonoloer Retention & Engagement to work with Wonolo’s Service Innovation and Enablement team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Service Innovation and Enablement team.

In this role, you will conduct friendly and professional customer outreach to Wonoloers, prioritizing long-term workers. You will launch campaigns, conduct calls, share surveys, manage worker attendance, and more. You will pilot new ops programs while assisting internal stakeholders with urgent requests. Attention to detail and flexibility are crucial qualities for this role. You will communicate with Wonoloers over email, SMS, and phone. Candidates, therefore, must have strong communication skills to address all questions and confirm what is needed, while speaking accurately and efficiently.

The Wonoloer Retention & Engagement team manages a range of initiatives designed to improve Wonolo’s ability to identify, onboard, and retain quality job seekers interested in consistent & reliable work.

Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.
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