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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As the Customer Experience Trainer, you will lead training initiatives for new hires and current team members in the Customers Organization, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. 

What you’ll be responsible for: 

• Execute New Hire Training Programs: Lead onboarding training to ensure new hires in the Customers Organization, including the Implementation and Strategic Account Management teams, are fully prepared to pass role-specific certifications and begin delivering value quickly.
• Develop and Maintain Tailored Training Programs: Create both live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations.
• Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices.
• Facilitate Group and Individual Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs.
• Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives
• Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals.
• Continuously Improve Training Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new hires and existing team members.

What you’ll be bringing to the team:

• Proven experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment.
• Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.
• Experience developing and delivering various training formats, from live workshops to self-paced online courses.
• Demonstrated ability to track training effectiveness and make data-driven adjustments.
• Excellent communication skills with the ability to engage learners of all levels.

What’s in it for you?:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the  Berlin office 
• Regular breakfast or lunches, drinks & snacks in our Berlin office