Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
At Contentsquare, we’re looking for a Senior Billing Manager to lead our Billing Team and play a key role in shaping and optimizing our global Order-to-Cash operations. Reporting directly to our Global OTC Director, this is a strategic position within the Finance department with broad exposure across the business.
What You’ll Be DoingYou’ll lead a core team of 5 experienced billing professionals (plus external consultants, depending on projects), and work cross-functionally across the organization to ensure billing excellence and process innovation at scale. From contract validation to ERP optimization and audit readiness, you’ll be the go-to expert for all things billing.
Your responsibilities will include:- Team Leadership: Inspire, manage, and develop a team of billing professionals, fostering collaboration and accountability.- End-to-End Billing Oversight: Oversee contract management and ensure accurate order-to-bill flows across our global footprint within Salesforce (CRM) and Workday (ERP).- Cross-Functional Collaboration: Be a trusted partner to Sales, Operations, Legal, FP&A, Customer Support, and Project teams on everything from billing accuracy to process improvements.- Audit Readiness: Act as the primary point of contact for external auditors regarding billing-related matters.- Process Innovation: Lead continuous improvement and automation initiatives to scale and streamline billing operations.- Project Leadership: Own and drive forward strategic billing-related projects including ERP enhancements, CRM/ERP integrations, and entity mergers.
A Typical Day Might Include:- Leading a stand-up with your team to review priorities and challenges- Verifying billing accuracy and reviewing high-value contracts- Investigating a customer query or validating a credit note- Partnering with IT or consultants on ERP enhancements- Contributing to a steering committee on system migration- Delivering reconciliations and billing reports during month-end close
What You’ll Bring:- 5+ years of experience in a Billing Manager role, ideally in a SaaS or subscription-based environment- Strong people management experience, leading teams of 5+ with diverse backgrounds- Hands-on experience with Salesforce and Workday, or equivalent CRM/ERP systems- Solid understanding of ARR, revenue recognition, and complex billing cycles- Bilingual in French and English, with excellent communication skills and a collaborative mindset
