1Password
Manager, CX Technical
🌎
Remote (UK)
5d ago
👀 4 views
📥 0 clicked apply
Job Description
Remote
About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
As the Manager, CX Technical, you’ll help us achieve our ongoing customer service initiatives, ensuring team members are trained in best practices and deliver superior customer service. In this role, you’ll help us evaluate and improve the effectiveness of customer service workflows, coach CX Technical team members on best practices, and keep the CX Technical team up to date with information related to products, services, customer-related issues, and more.
You will report to the Director, CX Technical and oversee a team of CX Representatives. You’ll work with these collaborative team members to ensure that our customers are receiving exceptional customer experiences.
This is a remote opportunity within the UK.
This opportunity may require an availability to work on weekends as needed.
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