Manager, DevOps

About the position:

We are looking for an experienced Manager with an operational or site reliability engineering (SRE) background with a passion for providing superior system availability and experience with observability strategies. We are looking for candidates who can drive reliability and performance across Globalization Partners' cloud-native platform. As a Manager, DevOps, you will have the opportunity to tackle the complex problems of a rapidly scaling global organization while using your expertise in delivering and supporting critical services.

What you will do:

• Collaborate with other tech leads and support teams to ensure integrated end-to-end availability, reliability, security, and performance
• Define support strategies for systems in the Cloud 
• Influence resiliency and scalability in production environments running in Amazon Web Services (AWS)
• Identify and drive resolution on monitoring and alerting gaps.
• Lead a team to design, write and deliver technical and process automation to improve the availability, scalability, latency, security, and efficiency of Globalization Partner's services
• Solve problems relating to mission-critical services and build automation to prevent problem recurrence, with the goal of automated response to all non-exceptional service conditions.
• Engage in service capacity planning and demand forecasting, software performance analysis, security analysis, and system tuning
• Identify and remediate risk to critical and non-critical system KPIs.
• Understand the full technology stack of systems in the assigned domain.

What we are looking for:

• Experience using observability tooling such as New Relic or DataDog to reduce outages and detection time.
• Familiarity with application architectures and networking.
• Strong experience with DevOps and Site Reliability Engineering concepts and principles.
• Understanding of Unix/Linux systems: system libraries, file systems, and client-server protocols.
• Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, MAC addresses, IP packets, DNS, OSI layers, and load balancing).
• Experience working with containers and container orchestration platforms.
• Familiarity with serverless architecture and platforms?
• Experience with Infrastructure as Code (IaC) frameworks: Terraform, Cloudformation, CDK.
• Experience working delivering with CI/CD pipelines (AWS Code Deploy, GitHub Actions, Jenkins)
• Experience with full-stack engineering from Java and/or Javascript front end services to backend storage systems in both SQL and no-SQL contexts.
• Strong experience with data steaming (Kinesis, SQS, Kafka).
• We are looking for somebody with experience managing a team or teams of fully remote engineers across different timezones.