Product Manager, Billing

Klaviyo’s Billing & Monetization group oversees the products, experiences, subscriptions, payments, usage and enforcement infrastructure that allow hundreds of thousands of companies to send billions of emails and text messages. As Klaviyo continues to scale, our team will play an instrumental role in capturing revenue (both domestic and international), building features that help users understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo. Please note that this is a hybrid role located in Boston and requires 3 days/week in the office. Fully remote candidates will not be considered at this time. 

 About the Role 

We are expanding our billing & monetization product team as Klaviyo continues to innovate and grow. You will be the third hire in the billing & monetization product area and will play an instrumental role in capturing revenue (both domestic and international), building features that help users understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo.

This role is extremely cross-functional and at the intersection of managing internal stakeholders as well as the customer experience. We leverage a combination of a home grown system, Stripe, and Netsuite to manage subscriptions and payments for our customers. The product and engineering team were founded 4 years ago, and we are only 1% done! 

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound.   

How You’ll Make a Difference:

• You’ll learn Klaviyo’s successful way of building products, and you’ll learn from product managers who have mastered their craft. This will help you to, in turn, master the craft.
• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers, partners and internal stakeholders. At Klaviyo, knowledge about our customers is power.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time shadowing folks on the product and engineering team to understand ceremonies and cadences.
• Work with our backline product expert to walk through customer issues and ways to solve for them.There’s no better way to get a holistic understanding of the product, and to get to know our customers.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of the usage platform roadmap, becoming the go-to expert for that area.
• Have a quick impact by spec’ing and building your very first Klaviyo features!

In your first 90 days, you will continue to increase your influence:

• Formulate the vision and strategy for your product area.
• Start contributing to knowledge sharing with the larger product team.  We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.

Who You Are:

• 3+ years of experience as a product manager
• Experience with billing surfaces (checkout, payments, etc.) is preferred
• Active Learner - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.
• Excellent Collaborator - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Analytical Thinker and Effective Communicator - you will think through every use case a customer would consider, concisely document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. We sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.

Ambitious - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.