Head of Learning & Talent Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

 

Klaviyo is seeking a Head of Learning & Talent Management to join our KPeople Organization (KPPL), reporting to the VP of Culture. Our mission is to be the best place for ambitious people to learn and grow, and this role is critical to ensuring we develop our talent from within. We operate like a product organization, building scalable, simple, and efficient talent solutions that support our commitment to growing 70% of our talent from within while bringing in external expertise where needed.

In this expert individual contributor role, you will be responsible for designing and executing Klaviyo’s talent development ecosystem, ensuring our people have clear career pathways, leadership development, and internal mobility opportunities. While this is an IC role at the Director-equivalent level, you will serve as a player-coach, guiding and mentoring junior team members across Learning & Talent.

How you’ll make an impact: 

As Head of Learning & Talent Management, you will execute and continuously evolve Klaviyo’s approach to learning, talent management, and leadership development. Partnering closely with the Performance Team and HRBP organization, you will ensure talent development initiatives are effectively aligned with performance management and business objectives, while also identifying opportunities for refinement and innovation.

Talent Evaluation & Leadership Capability Building

• Talent Reviews: In collaboration with HRBPs, design and enable the annual talent review process to identify key talent, assess potential, and align development plans with Klaviyo’s strategic goals.
• Succession Management: In collaboration with HRBPs, build semi-annual succession planning for critical roles and talent across the organization, ensuring a clear leadership pipeline for current and future needs. 
• Leadership Development: Develop and execute leadership enablement utilizing Klaviyo’s leadership behaviors to build strategic capabilities and readiness for future leadership roles. 

Klaviyo Internal Growth Strategy

• Career Pathing Framework: Develop and implement a clear, structured career progression framework that provides employees with visibility into growth opportunities, required skills, and development pathways within Klaviyo.

Talent Infrastructure: Build scalable systems, tools, and programs to support career growth, including mentorship programs, job rotations, and upskilling initiatives.

• Internal Mobility Strategy: Design and execute programs that promote internal movement, ensuring employees can navigate opportunities for lateral and upward growth that align with their career aspirations and business needs.

Organizational Strategy & Talent Data:

• Strategic Planning: Participate in Klaviyo’s organizational strategic planning to align talent management initiatives with broader business goals. 
• Data-Driven Insights: Collaborate with the HRBPs, People Tech, People Operations, and People Analytics to collect and analyze talent data, turning insights into actionable plans to support talent pool growth and leadership decisions.
• Workforce Retention & Succession Planning: Develop and maintain effective programs focused on workforce retention, promotion, and succession planning. Ensure these initiatives are aligned with Klaviyo’s diversity, inclusion, and talent growth strategies.

We’re looking for candidates who have:

• 10+ years of experience in Talent Management & Leadership Development in Human Resources, including 5+ years in a leadership role.
• Experience in job architecture and organizational design with the ability to develop frameworks that support career pathing, succession planning, and internal talent/skill development.
• Proven ability to collaborate cross-functionally with team members to align talent strategies with broader business outcomes. Experience designing and executing  AI-powered talent processes, including talent review, succession management, and senior leadership development in a scaling organization.
• Demonstrated experience in developing and implementing talent development strategies that align with business needs and drive employee growth, retention, and organizational success.
• Exceptional skill in building strong partnerships with senior leadership, influencing through data insights to drive strategic talent decisions.
• Data-driven mindset with the ability to translate talent analytics into actionable insights and strategies.
• Willingness and ability to roll up your sleeves and do the hands-on work required to drive projects to completion, while maintaining a keen attention to detail to ensure quality and accuracy.
• Excellent leadership, communication, and relationship-building skills, with a focus on collaboration and partnership across the organization.

Why You’ll Love Working at Klaviyo:

• You’ll have the opportunity to impact the growth of a rapidly scaling company.
• You’ll work alongside a talented, driven team that supports each other and is passionate about creating a best-in-class customer and employee experience.
• Klaviyo offers a competitive salary, excellent benefits, and the opportunity for career growth and advancement.

 

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$184,000—$276,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).