We are seeking an exceptional Senior Program Manager (Level 7) to lead our global OTS Supply Chain (OTS-SC) Business Services organization. This strategic leadership role will oversee a team of program managers focused on business process excellence, change management, project management excellence, and strategic planning. The position requires a thoughtful leader who can orchestrate complex, cross-functional initiatives while driving operational excellence across our global technology fulfillment services.
As the Senior Program Manager, you will be responsible for developing a robust strategy to lower cost to serve and improve customer experience, partnering with various organizations across broader Amazon. You will lead key transformational programs and organizational change initiatives spanning our in-house and partner locations.
In this pivotal role, you will:
• Own overall governance, prioritization, and alignment with business objectives
• Ensure coordination between cross functional teams (both internal and external)
• Drive executive reporting and leadership engagement
• Progress long-term vision and roadmap for key supply chain functions
• Engage with stakeholders (procurement, operations, finance) to refine processes
• Drive continuous improvement and innovation
Key job responsibilities
As a Level 7 Program Manager at Amazon, you will help shape overall strategy and execution of a multi-function global business. This role demands a unique blend of high-level strategic thinking and hands-on execution, requiring you to:
- Progress and drive strategic initiatives while diving deep into various perspectives and experiences to ensure successful implementation.
- Collaborate closely with senior leadership in a highly visible, cross-functional capacity.
- Champion customer experience, foster innovation, and build cross-team partnerships to deliver significant business impact.
- Prepare strategic long-term plans, routine business updates, and program updates for senior management.
- Manage and mentor a team of program managers responsible for Business Process Excellence, Business Unit Management and Value Tracking, Change Management Leadership, Project Management Excellence, and Strategic Planning and Analysis.
- Foster a culture of innovation, continuous improvement, and operational excellence.
- Develop and grow team capabilities to support expanding business needs.
- Develop long-term vision and roadmap for key supply chain functions.
- Engage with stakeholders (procurement, operations, finance) to refine processes.
- Ensure alignment with PMO governance and reporting frameworks.
The ideal candidate will possess:
- Strong customer experience orientation
- Exceptional analytical prowess
- Robust commercial and financial acumen
- Proven track record of developing visions, defining strategies, and building programs and change initiatives from the ground up
- Ability to influence across multiple company organizations
- Exceptional writing and communication skills
- Analytical thinking and consistent result delivery
- History of solving complex problems with elegant, simple solutions
- Ability to thrive in an entrepreneurial environment, undeterred by ambiguity or competing priorities
- Maturity, high judgment, negotiation skills, and strong leadership capabilities
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!- Bachelor's degree
- 10+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- Experience managing teams
- Deep understanding of technology infrastructure and supply chain operations- MBA
- Experience delivering cross functional projects
- PMP certificate
- Six Sigma Black Belt certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
