Are you skilled at building long-term relationships and driving growth for key clients? If you thrive in a customer-focused environment where your strategic insights can make a difference, this role is for you! We’re hiring a Strategic Account Manager to manage and cultivate relationships with our most important clients. You will act as their primary point of contact, ensuring they receive maximum value from our services and identifying growth opportunities. This role reports directly to the GM of EMEA.
The EMEA Account Management team is dedicated to ensuring customer satisfaction and maximizing the value our clients receive from our solutions. We collaborate closely with various departments including customer success, field engineering, marketing, and product development to deliver exceptional service and support our clients’ success. Our focus is on strategic relationship management, understanding client needs, and aligning our services to meet their business goals.
We work in cross-functional teams, leveraging data and customer feedback to inform our strategies. Quick decision-making and proactive engagement with clients are at the core of what we do. We prioritize initiatives that drive mutual value and enhance customer satisfaction.
In this role, you’ll engage with key accounts to understand their unique needs and ensure they are achieving their objectives using our products. Your responsibilities will include:
The ideal candidate will possess a strong account management background with proven experience in fostering relationships with strategic clients. You will bring:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.