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CircleCI

Business Development Strategy & Operations Manager

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San Francisco

3d ago
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Job Description

Remote
Business Development Strategy and Operations Manager
 
Overview of Position
Are you passionate about driving growth and operational excellence? If you thrive in a dynamic environment where strategy meets execution, this role is for you! We’re hiring a Business Development Strategy and Operations Manager to develop and execute strategies that enhance growth, improve efficiency, and foster valuable partnerships. Collaborating with cross-functional teams, you will shape go-to-market strategies and implement best practices in business development operations. This role reports directly to the Director of GTM Strategy and Operations.
 
Overview of Team
The Business Development team is vital to our organization’s growth strategy, focusing on establishing strategic partnerships and expanding market presence. We work collaboratively with departments such as marketing, sales, finance, product management, and customer success to ensure alignment and drive impactful results. Utilizing data-driven decision-making and innovative thinking, we foster relationships that deliver mutual value.We work in cross-functional teams, use data and user research to drive our decision making, believe in delivering quickly, measuring our results, and constantly refining our approach. We love to talk to customers and partners. We prioritize work that delivers the most impact, and is measurable and achievable.
 
What you’ll do:
  • Build foundational business development processes and tools to improve efficiency and effectiveness across the team.
  • Drive strategic initiatives to enhance lead generation, pipeline management, and conversion rates.
  • Collaborate with finance to develop financial models and forecasts that support strategic decision-making and evaluate potential partnerships.
  • Work closely with marketing and sales teams to create integrated campaigns and go-to-market strategies that drive awareness and revenue.
  • Conduct thorough market research and competitive analysis to identify new business opportunities and emerging trends.
  • Establish and maintain key performance indicators (KPIs), metrics and dashboards to assess the effectiveness of business development initiatives and provide regular updates to senior leadership.
  • Build and maintain relationships with strategic partners, ensuring alignment and addressing issues as they arise.
  • Manage CRM data integrity, reporting accuracy, and database maintenance to support data-driven decision-making.
What we’re looking for:The ideal candidate will have a strong background in customer success, strategy, operations, or related industries, and will be comfortable navigating both strategic and operational aspects of the role. You will bring:
  • Proven experience in developing and implementing customer success strategies that drive measurable outcomes.
  • A solid understanding of customer engagement metrics, key performance indicators (KPIs), and how to apply them to influence business results.
  • Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.
  • Excellent communication and interpersonal skills, enabling you to build relationships with both technical and non-technical stakeholders.
  • A collaborative mindset with the ability to work effectively across various teams to drive initiatives that enhance customer satisfaction.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
About CircleCI:
CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub of modern software delivery. Recognized as one of the industry’s best places to work, CircleCI has been recognized on Forbes America’s Best Startup Employers, Deloitte Technology Fast 500, Developer Week’s Best Innovation in Development Platforms, DevOps.com Best CI/CD Tool, and G2's Top 100 Best Companies. Come join the team and see why!
 
 
 
 
 
 
 
United States Base Pay Range
$97,000—$122,000 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.


Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital. 

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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