Merchant Ops Analyst

About the Job

The Merchant Ops Analyst will primarily be responsible for processing KYC profiles in compliance to the client’s policies and procedures.

Minimum Qualifications

Behaviors

• Strong analytical skills and proactive attitude, with good communication skills.
• Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.
• High flexibility and detail-orientation
• Ability to multitask to meet constant business demands and priorities.
• Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.
• Focused to meet delivery and quality targets.

Experience

• Bachelor’s degree from a reputable university majoring in the following or equivalent:
• Business Administration
• Finance / Accounting
• Communications
• Computer Science/IT
• 1 to 3 years of experience working in a customer facing role or of similar nature. 
• Must be Professionally fluent in both English and Thai
• Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)

Preferred Qualifications

• Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts

Responsibilities

• Conducting business profile review for all merchant accounts
• Review all information and documentation ensuring compliance with local regulation and Xendit standards
• Process cases based on the priorities set by the team, reworks and their KYC expiry dates
• Documentation gathering and record retention of the evidence
• Assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit
• Report operational, system and policy issues immediately
• Achieve the quality and production target
• Work extensively with various teams across multiple geographies to fulfill an entity’s KYC requirements as mandated by compliance and regulatory standards
• Efficiently manage ad hoc tasks for effective project management