Software Mobile Quality Engineer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are a central quality team for Square work across hardware, POS and web surface areas which allows customers (buyers and sellers) to work in our ecosystem of products and services. In this role, you will ensure our sellers and their customers have a remarkable experience by defining and evolving our software validation strategy for our Square Products that span across mobile, web and hardware.

You will:

• Determine when our product software is good enough for our sellers by using your knowledge of product architecture and evaluate product risk during each phase of development, deployment, and use.
• Own the definition and oversee the execution of overall validation strategy, both manual and automated, for the platform software that ships on our existing and new hardware devices
• Move up and down the stack and become an expert on how applications, systems, and firmware are integrated across mobile and web applications.
• Work across multiple development teams and organizations to influence the software architecture and design with an emphasis on ensuring we can validate all features and functions our sellers need to be successful.
• Use your knowledge of the product architecture, software interactions between components and your ability to estimate the severity and probability of an issue to evaluate product risk during each phase of development, deployment and use.
• Champion for a remarkable customer experience within product engineering through product and process improvements.
• Experience working through technical issues to both engineering and product managers and advocating for sellers/customers across Mobile and Web applications.
• Raise, triage & follow up bugs with steps and relevant information followed by ensuring that critical issues are prioritized to ensure a great seller and buyer experience

Qualifications

You have:

• 5+ years of verification, validation and/or software engineering experience.
• Developed validation strategy for a complex functional area.
• Proven a strong aptitude for learning new technologies. 
• Ability to identify, classify, prioritize and drive closure of issues in multiple products and software releases.
• Experience working as a strong partner on a cross-functional team.

Even better:

• Experience validating and shipping a successful consumer electronics device.
• A high degree of intellectual curiosity, with a knack for devising innovative techniques to discover hardware, firmware and software issues.
• Experience and interest in developing a team, strategy and set of practices in the early phase of an organization’s growth
• Managed or partnered with contractors.