Software Mobile Quality Engineer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality,  book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are a central quality team for Square work across hardware, POS and web surface areas which allows customers (buyers and sellers) to work in our ecosystem of products and services. You will ensure our sellers and their customers have a remarkable experience by shaping our software validation strategy for our Square Products that span across mobile, web and hardware.

You Will

• Determine when our product software meets the needs of our sellers by applying your expertise in product architecture.
• Assess product risks throughout each phase of development, deployment, and usage.
• Take ownership of defining and overseeing the execution of a comprehensive validation strategy—both manual and automated—for the platform software integrated into our current and upcoming hardware devices.
• Develop a deep understanding of the integration of applications, systems, and firmware across mobile and web platforms, navigating through different layers of the technology stack.
• Collaborate with multiple development teams and organizations to influence software architecture and design, with a focus on ensuring the validation of all features and functions essential for our sellers' success.
• Utilize your knowledge of product architecture and software component interactions, along with your ability to assess the severity and likelihood of issues, to evaluate product risks during each phase of development, deployment, and usage.
• Advocate for an exceptional customer experience within product engineering by guiding product and process improvements.
• Demonstrate experience resolving technical issues for both engineering and product managers, while advocating for the needs of sellers and customers across mobile and web applications.
• Identify, triage, and follow up on bugs with detailed steps and relevant information, ensuring that critical issues are prioritized to maintain an excellent experience for both sellers and buyers.

You Have

• 5+ years of verification, validation and/or software engineering experience.
• Developed validation strategy for a complex functional area.
• Identify, classify, prioritize and lead closure of issues in multiple products and software releases.
• Experience working as a partner on a cross-functional team.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.