Services Field Manager, Amazon Business Services, ABServ

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Role Overview:
As a Services Field Manager, you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region. This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams. Additionally, you will monitor and drive the performance of critical customer, service provider, and product KPIs.

Key job responsibilities
Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers
Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners, monitor their performance, and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction, service utilization, and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Experience translating customer needs into business requirements- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.