Manager, Clinical Operations

JOB OVERVIEW:
A Manager in Clinical Operations is responsible for overseeing the day-to-day management of the cardiac technician staff and ensuring the efficient operation of the Clinical service line at iRhythm. This role encompasses production management, quality assurance, direct staff supervision, staff development, and strategic contributions to the company’s operational goals that align with our core values.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Administer the day-to-day activities of the Clinical Operations service line, ensuring high-quality patient care and compliance with regulatory standards.
• Manage production queues and troubleshoot operational issues to ensure departmental goals align with budgetary expectations.
• Manage daily operations of the cardiac technician staff, ensuring team performance meets department production, quality, and operational standards.
• Monitor staff performance, providing coaching, guidance, and recognition to foster a high-performance culture.
• Facilitate employee performance and corrective action processes, partnering with Human Resources and senior leadership to ensure timely resolution.
• Ensure compliance with state and federal regulations.
• Contribute to strategic planning and leadership initiatives, working closely with management to achieve long-term goals.
• Oversee team budget, managing resources and additional hours required to achieve targets.
• Maintain team staffing via headcount management and collaborate with Talent Acquisition on all recruiting efforts.
• Track and evaluate staff performance metrics, recommending and implementing process improvements to meet or exceed quality and efficiency goals.
• Collaborate with Human Resources and senior leadership to assess staff performance and conduct formal performance reviews.
• Facilitate ongoing staff development by coordinating continuous education with clinical training teams to meet performance and quality standards.
• Ensure adherence to Department Operations Policies (DOP) and Procedures, as well as all corporate policies.
• Collaborate with established committees to maintain and update current policies to reflect best practices.
• Assist in planning, coordinating, and implementing quality management and improvement programs for the Clinical Operations service line.
• Provide feedback and consultation on process improvements aimed at enhancing operational efficiency.
• Collaborate on cross-functional projects to support company-wide goals and initiatives, ensuring alignment with clinical, operational, and leadership teams.
• Demonstrate proficiencies in customer service communication and recovery.
• Assist with processing patient reports as needed and compiling production records for investigative review and account servicing.

EDUCATION & CERTIFICATIONS:

• Required:
• Current valid RN licensure (IL or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire.
• Preferred:
• BSN, BS in a related field, or equivalent experience

EXPERIENCE:

• A minimum of 2 years of supervisory experience in a production environment, preferably within cardiac monitoring or a related field.
• Experience in employee development, clinical coaching, and quality assurance processes.

KNOWLEDGE, SKILLS & ABILITIES:

• Strategic, big-picture thinker with excellent organizational skills, adaptable to shifting priorities while maintaining attention to detail and commitment to high-quality patient care.
• Skilled problem solver with strong critical thinking abilities, capable of assessing issues and implementing effective solutions.
• Highly adaptable in a rapidly evolving environment, with a focus on continuous improvement and professional growth.
• Effective communicator with strong verbal and written skills, able to lead and motivate teams in high-pressure situations.
• In-depth knowledge of EKG rhythms, arrhythmias, and rhythm disturbances, with familiarity in cardiac monitoring software and equipment.
• Proficient in MS Office applications (Outlook, Word, PowerPoint, Excel) at an intermediate level.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

• Must be able to work under pressure and manage tight deadlines.
• Ability to adapt to a fast-paced, evolving work environment.
• Willingness to attend off-site leadership events and participate in professional development activities.
• Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs.

FLSA - Exempt

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