Senior Product Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. 

Overview

This candidate will join the Conversational Cloud Product team and be responsible for Brand Experiences, including Agent and Manager Workspaces. This is a highly strategic area and the core interface where millions of interactions among brands and their customers happen daily. We must empower the best-of-class experiences. 

As the Senior Product Manager for Brand Experiences, you will lead the development and execution of our platform's capabilities focused on enhancing brand interactions in the Conversational AI space. You will collaborate closely with cross-functional teams, including Engineering, UX Design, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that enable brands to create memorable and impactful customer experiences.

Responsibilities:

• Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences in Conversational AI, aligned with the company's overall goals and market trends.
• Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives.
• Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new features and capabilities.
• Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Sales, Marketing, and Customer Success teams to ensure alignment and effective execution of the product roadmap.
• User Experience: Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers.
• Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats, and use insights to inform product strategy and decision-making.
• Customer Engagement: Engage directly with customers to gather feedback, validate ideas, and understand pain points, and translate insights into actionable product improvements.
• Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth.
• Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives, and use data to iterate and optimize product performance.
• Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
• Deep understanding of Conversational AI technologies, preferably including natural language processing (NLP), machine learning (ML), and chatbot/virtual assistant frameworks.
• Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
• Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.
• Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.
• Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

Applicants must be authorized to work for any employer in Germany.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.