Program Operations Manager

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are undergoing a significant transformation, migrating our on-premise data centers to Google Cloud.  This role involves close collaboration with cross-functional teams, including engineering, operations, and customer care, to ensure a seamless transition. We are seeking a Sr. Technical Program Manager to support our engineering and operations teams in this critical initiative. You will report to the Chief Technology Officer based in Mannheim, Germany. 

You will: 

• Maintain a comprehensive program roadmap to guide prioritization of activities and decision-making, outlining key milestones and deliverables for the migration journey.
• Provide oversight and track progress against key performance indicators (KPIs) to manage and monitor the cloud migration initiative in alignment with overall program goals.
• Develop and implement a risk management plan, driving activities to identify, assess, and mitigate potential risks associated with the migration.
• Monitor project progress, identifying potential roadblocks or delays, and proactively addressing them to keep the project on track.
• Conduct regular program reviews and report progress to key stakeholders through predefined steering committee meetings.
• Track and document project issues, including root cause analysis and resolution plans, ensuring timely and effective resolution.
• Escalate critical issues to the SVP, Cloud Engineering & Tech Operations, and the Chief Technology Officer for timely intervention and resolution.
• Coordinate project activities by monitoring progress, conducting quality control, verifying and controlling project scope, and overseeing the project schedule.
• Engage with internal teams, external partners, and executive stakeholders to ensure alignment and effective communication throughout the project lifecycle.
• Ensure each vertical team comprehends the overall project objectives and timeline and understands how their deliverables impact the overall program
• Establish and implement processes that promote team collaboration, the exchange of diverse ideas, and organizational transparency.

You have:

Benefits: 

• Time away: Vacation, public holidays, and care days.
• Financial: Pension, deferred pension, and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Internet and Mobile Reimbursement

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.