Principal Software Engineer, Workspaces

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

Overview: 

The Workspaces Tribe is a cornerstone of LivePerson’s Conversational Cloud Core organization, powering 99% of the visual customer interactions across our product suite. As a Principal Engineer on this team, your work will directly enhance the experiences of hundreds of thousands of agents and managers globally. You will collaborate with senior leadership, product teams, and fellow engineers to create cutting-edge frontend solutions that transform customer interactions. This role blends technical depth, hands-on problem-solving, and strategic vision.

In addition to your focus on delivering exceptional user interfaces and frontend architecture, you will contribute to modernization efforts, such as cloud migration and evolving the tech stack to improve scalability, maintainability, and performance. The role requires occasional visits to the nearest office and international travel as needed to collaborate closely with globally distributed teams.

High-Performance Systems: Developing and optimizing services that handle billions of messages and conversations, ensuring low latency and high throughput.

Modernization: Like humans, code gets old, too. You will be in-charge of gradually and steadily improving the codebase—making sure we build a best-in-class platform.

Agent Routing and Lifecycle Management: Managing the lifecycle of conversations, including agent and bot assignments, surveys, and reporting events.

Cloud Migration: Leading the transition from on-premises infrastructure to Google Cloud Platform (GCP), aiming to reduce hardware footprint and enhance scalability.

Reliability & Availability: Implementing best practices for reduced MTTR and achieving five SLAs by proactive monitoring, incident management, and performance tuning.

Hands-on coding: Solving complex engineering problems at scale and producing well-documented code that is easier to understand.

In this role, you will:

• Design, implement, and enable highly performant, user-friendly frontend applications that drive exceptional customer experiences and scale effortlessly to handle billions of interactions.
• Architect and develop new features from scratch using modern frontend technologies, while maintaining and enhancing the existing codebase.
• Utilize data-driven approaches to simplify and optimize visual workflows across products, ensuring scalability and accessibility.
• Play a critical role in modernizing the frontend tech stack, adopting the latest technologies and practices (e.g., component-based architecture, state management tools) to create a world-class platform.
• Introduce and lead operational excellence initiatives, including monitoring performance, reducing MTTR, and deploying A/B tests with confidence.
• Act as a mentor and leader, supporting engineers with technical guidance, reviewing code, and driving best practices in development and UI/UX.

What we’re looking for:

• Deep expertise in frontend development: Proven experience building and optimizing sophisticated web applications using modern frameworks like React, Angular, or Vue.js, as well as knowledge of JavaScript/TypeScript, CSS, and HTML.
• Frontend architecture design: Familiarity with scalable component-based designs, state management tools, and efficient API integrations.
• Focus on performance and accessibility: A track record of optimizing frontend systems for speed, usability, and ensuring inclusive user experiences.
• Modern dev tools & workflows: Proficiency with CI/CD pipelines, build tools (e.g., Webpack, Vite), version control systems (Git), and test frameworks like Jest, Cypress or Playwright.
• Experience in frontend microservices architecture and a passion for simplifying complex systems with a KISS mindset.

Additional Qualifications:

Several years of experience working as a Staff or Principal Engineer on a mission-critical, B2B SaaS, in a product-driven environment.

• Hands-on experience with large-scale distributed micro(services, frontend) architectures.
• In-depth knowledge of the Public and Private Clouds with expertise in modern CI/CD practices.
• Exceptional narrative skills: Lead by example, mentor fellow engineers, and possess a can-do attitude.
• Advanced proficiency in English for crisp communication with globally distributed teams.
• A bachelor’s degree (or higher) in computer science or a related discipline is a plus.

Applicants must be authorized to work for any employer in Germany.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.