Senior Finance Manager

Microsoft Customer Experience & Success’ (CE&S) is a worldwide team of reactive and proactive Support specialists who live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions to drive digital transformation. The CE&S’ Support Finance Team acts as a sparring partner for Microsoft Worldwide (WW) Support business, a multiple billion dollar unit. The experiences span from digital transformation envision dialogs with customers, to delivery of services, customer support and engagement, customer lifecycle involvement driving to customer success. The team partners heavily with corporate leadership groups and with various field communities worldwide.

We are looking for an experienced professional who can partner with business leaders in the Go-To-Market (GTM) transformation and Modernization of Support offerings in line with Cloud consumption expansion partner with our business. Someone who can proactively partner with the business and be the intersection of our Cloud and Unified businesses, developing analytics and providing recommendations on how to accelerate our Customer’s Journey in Modern Work  and especially the accelerated CoPilot growth aspiration.

This is a prominent position and it requires partnering with key stakeholders: Senior business leaders in CE&S and Engineering Groups, as well as key Finance stakeholders across Microsoft.