Customer Service Representative

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Customer Service Representative, you will be part of the Shopper Support Team, delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, and positive mindset to elevate Verifone's service delivery and will be a strong contributor to the overall success we achieve.

Main responsibilities:

• Handling customer requests via phone and e-mail related to the online purchase process (Inbound process)
• Handling confidential information securely according to internal rules.
• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.

Working Hours and Shifts

We operate a standard 40-hour work week. This role involves alternating shift patterns, including some weekend work, to ensure smooth operations.

Shift Details:

• Early Shift: 7:00 AM to 15:30 PM
• Late Shift: 13:00 PM to 22:00 PM
• Weekend Rotation: You will be required to work two weekends per month.

This schedule is designed to provide round the clock support for our customers and flexibility while ensuring work-life balance for our team.

Skills and Experience we desire

• Proven experience in a similar role
• Fluent Romanian & English language (Written and Verbal)
• Strong customer focus with the ability to adapt and respond effectively to diverse personalities and character types
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Why join us?

• We want to make sure that you start your new role with us with all the necessary skills and information so you will spend up to 6 weeks in paid training.
• We understand that every new job has a learning curve, so the entire team is ready to help you with continuous feedback and guidance
• We offer incentives for week-end shifts, as well as for working during legal holidays;
• We take care of your well-being by offering attractive benefits and perks such as private medical subscription, Bookster, meal tickets, public transportation, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
• Be part of a forward-thinking organization that values innovation and growth
• Work with a collaborative and passionate team in a dynamic and evolving industry
• Enjoy competitive compensation, growth opportunities, and a supportive work environment.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.