Resident Engineer | Bangalore

Cohesity Resident Engineer Job Description

Are you ready to take your technical career to the next level? The Cohesity Advanced Services organization has an exclusive opportunity for a talented individual to work closely with one of our most strategic and high-profile customers. This is not a typical engagement—it's a platform to showcase your expertise and make a lasting impact on both our company and the customer’s future. As the face of our organization on-site, you'll be at the forefront of cutting-edge technology solutions, solving complex challenges, and gaining invaluable exposure to industry leaders.

This challenging role promises to thrust you into the spotlight, providing unparalleled visibility and the chance to work on transformative projects that could catapult your career within Cohesity. If you’re an ambitious, skilled professional with a passion for technology and customer relationships this is your moment to shine.

As a Cohesity Resident Engineer  you will:

• Craft, build, and execute programs that will enable Cohesity’s partners and customers to deploy our secondary storage solutions applications.
• Implement technical solutions and enable others to do so through training and documentation. This will include installing the solution, integrating it with the applications and operations, validating these procedures in the field, and guiding partners and customers on how to apply these in their environment.
• Work with systems engineers, tech marketing specialists, and customer support to build out professional services practices (i.e.,installation, integration, applications, migration, scripting) to be used by Cohesity’s partners and customers.

Specific duties will include the following:

• Design:
  • Design, build, test, and deploy effective automation solutions
  • Create automation scripts and conduct manual testing, analyze results, and present findings to the development team
• Implementation:
  • Deliver professional services to Cohesity customers.
  • Act as onsite manager for key / high-profile implementations.
• Responsible for Cohesity System installation development and documentation:
  • Write and validate the implementation/integration standard methodologies.
  • Build knowledge base articles for design and deployment tips.
  • Develop pre-installation survey and planning documents to prepare for install.
  • Develop workflows to validate implementations.
  • Develop sample post-deployment documentation (e.g., run books, pre-deployment templates, etc.). Conduct beta testing of procedures for new offerings in the field.
  • Provide feedback to engineering on ways to improve the implementation experience.
• Knowledge Sharing:
  • Convert standard methodologies into a training curriculum.
  • Deliver hands-on training in small-group formats.
  • Mentor trainees in the field.
  • Assist in the creation of certification exam questions.
  • Assist in training in the field during new product introductions.
  • Conduct webinars for introductory and

Additionally, the Resident Engineer responsibilities include:

• Maintaining the technical relationship between the customer and Cohesity Engineering, Sales, Support, and Technical Marketing teams.
• Using technical knowledge and business acumen to help customers design and operate data protection and data security solutions.
• Performing engineering tasks to resolve technical obstacles and unique customer challenges. Configuring and improving operational reporting. Proactively resolving any technical issues that could impact data recovery operations.
• Working with technical teams to ensure the system software is up to date and configured according to recommended best practices.
• Helping to identify any opportunities for technical enhancements or additional product sales.
• Facilitating contract renewals through technical validation and reporting.
• Developing and maintaining relationships with key personnel in the customer’s organization.
• Engaging and providing leadership for any escalations, especially those related to data recovery or SmartFiles.

Technical Skills:

Operating Systems – Linux, Windows

Data Protection

Server Virtualization (VMware, Hyper-V, Nutanix)

NoSQL, Oracle, SQL

Data Migration

BIOS level bootstrap OS installation

Disks – SSD NVME, HDD, SSD M2

10 Gb / 25 Gb / 40 Gb / 100 Gb Network cabling; and Basic TCP/IP Networking – IPv4,

DNS, NTP, Firewall.

Programming languages such as C/C++, Python, Java, Shell