Survey Sampling Operations and Methods Analyst

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!

We are seeking a highly skilled and results-oriented Survey Sampling Operations and Methods Analyst to join our Global Customer Experience Measurement & Insights team. In this role, you will leverage your expertise in survey sampling methods, data analysis, and research methodologies to support and optimize Microsoft’s customer experience (CX) measurement programs. You will play a critical role in shaping the way we gather, analyze, and interpret customer feedback to drive data-informed decision-making at all levels of the organization. 

The successful candidate will be responsible for managing the end-to-end survey sampling process, from defining sample strategies to implementing statistical methods for representative sampling. You will collaborate closely with internal teams such as data scientists, product managers, and business analysts to refine measurement frameworks, improve operational efficiency, and ensure the quality of customer insights. Your work will directly influence strategic decisions and initiatives across Microsoft’s diverse product and service offerings. 

As a Survey Sampling Operations and Methods Analyst, you will have the opportunity to lead projects and contribute to building best practices in survey operations and methodology. You will utilize advanced statistical tools and techniques to analyze large data sets, ensuring that our sampling approach is both rigorous and scalable to meet evolving business needs. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.