Are you seeking an environment where you can drive innovation? Does the challenge of applying state-of-the-art technologies to build tools and automation that solve real-world problems interest you? Amazon Worldwide Operations Security (WWOS) is looking for a highly motivated, detail-oriented Support Engineer with a diverse skill set to provide infrastructure support, development, and vulnerability solutions for the WWOS Security Integrations Group (SIG), Global Engineering Team (GET).
As a member of the team, you will play an active role in maintaining and optimizing our global infrastructure while driving automation initiatives. You'll work with AWS services, including EC2 and CloudWatch, managing monthly patching cycles and coordinating annual system updates on Amazon Operations' physical security infrastructure, including access control and video systems. Your focus will be on both operational stability and technological advancement through standardization and process improvement.
Key job responsibilities
• Research, analyze and remediate security vulnerabilities through thorough testing and validation
• Manage AWS infrastructure using AWS Console and Ansible for configuration management
• Perform deep-dive technical analysis of Windows operating systems and infrastructure
• Develop and maintain Power Shell and Python scripts for process automation
• Provide comprehensive infrastructure support for critical system issues across multiple products
• Drive process improvement projects to enhance support delivery
• Partner with global Amazon teams to resolve complex customer issues
• Create and maintain technical documentation
• Lead and execute ambiguous technical projects
• Implement AWS services and cloud infrastructure solutions
About the team
Security Integrations Group (SIG), a part of Amazon Worldwide Operations Security (WWOS), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA. Engineers are available in-office at all times.
- Work a flexible schedule/shift/work area, including weekends and/or holidays
- 2+ years of customer facing IT role or physical security systems/infrastructure work experience
- Experience scripting in PowerShell or other scripting languages
- Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.) or equivalent experience.
- Experience managing projects with shifting priorities
- Knowledge of networking basics through work experience or education
- Experience building and maintaining strong working relationships with internal and external partners
- Experience working with Microsoft SQL Server- Experience with AWS, networks and operating systems
- Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
- Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl
- Experience working with Ansible Automation Platform
- Hold a current ASIS CPP, APP or PSP certification
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
