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Highspot

Global IT Service Desk Manager

🌎

Seattle

1 month ago
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Job Description

About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role
The Global IT Service Desk Manager will oversee our Service Desk operations worldwide, providing efficient, customer-focused support for end users facing various technical issues.

This role entails:
• Managing and Developing a high-performing Help Desk team across multiple regions (US, Canada, EMEA, India) to deliver proactive, service-oriented support.
• Optimizing Operational Processes and implementing scalable, innovative IT solutions that adapt to the company’s evolving needs.
• Building a Service-Centric Team Culture focused on proactive support and continuous improvement, with an emphasis on Mac systems and software.

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