Vendor Strategy Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The vendor strategy's team mission is to support Stripes' global expansion by creating a high-performing, scalable, and sustainable vendor ecosystem that leverages the collective benefit of Stripe. We offer a myriad of support services to our operations delivery teams and set the strategy for supplier usage across Stripe operations. We do this through a deeply connected strategy with our delivery partners in operations, planning, finance, and sales. By working closely with our vendor partners and internal teams we ensure they consistently deliver the outcomes our teams need and do so through a deep and connected strategy.

What you’ll do

As Stripe’s user base and global footprint grows we are looking for an experienced Vendor Program Manager and a Vendor Program Manager-Sales who brings both strategic and operational abilities to lead our strategy and rationalization of our outsourcing relationships. Our vendors provide full-cycle operational support across Sales, User Operations, Risk and Financial Crimes. You are responsible for supporting the Operations and Sales teams to ensure that the vendors are providing world class outcomes for our users, internal stakeholders, and overall business outcomes. You will be working closely with cross-functional leaders and operational teams across our Operations, Planning, Enablement, Sourcing, Finance, Infrastructure and Sales teams. 

Responsibilities 

• You will be working closely with external vendor partners and internal teams to develop and execute on a strategy to optimize the supplier landscape building a strategy that aligns to Stripes internal needs and strategy
• Have direct responsibility for supporting and ensuring vendor operations are healthy and maximize performance across the lifecycle of programs. 
• Ensure our internal business partners and key stakeholders understand and can execute their services within our partner ecosystem.  That they understand the performance and value of our services and that we scale our capacity to meet the growth of the business needs.
• Source new vendor partners or expand scope of service offering with current vendor partners
• Partner with existing vendor leadership teams to ensure vendor’s high level execution to contracts.
• Lead negotiations and relationship management for vendor contracts, change orders, or renewals
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Minimum requirements

• 10+ years of experience leading vendor operations  (preferably in high-growth, sales, financial services, or technology companies)
• Strong stakeholder management and workforce management experience while executing operational or sales projects 
• A strong operational or sales background and a track-record of making data driven decisions

Preferred qualifications

• Experience in large scale operations and or Sales.  Knows the different programs and enablement support required to run a successful vendor relationships
• Deep experience managing operational third-party vendor and internal teams across different time zones
• You enjoy doing whatever it takes to execute on complex initiatives, and have a track record for taking projects from conception to launch
• You are action-oriented, with strong organization skills and attention to detail
• You enjoy dealing with ambiguity, and do whatever it takes to execute on complex projects
• You excel in analytical thinking and problem solving, and use first-principles thinking and data to structure strategic recommendations
• You have a process-oriented mindset and ability to lead people to get things done