Learning Content Manager, AU L&TD

As the Content Manager for Learning & Talent Development (L&TD) for AU Delivery Services org, you will be responsible for developing, managing, and maintaining learning content across multiple platforms. This role combines strategic content planning with hands-on content development to support our learning initiatives across AU Delivery Services. You will work closely with Learning Coordinators, Operations teams, and WW stakeholders to ensure high-quality, consistent learning materials that drive operational excellence.

Key job responsibilities
Content Strategy & Development
- Design and implement content strategy aligned with learning objectives
- Create and maintain standardized templates and style guides
- Develop multi-modal learning content (written, video, interactive)
- Ensure content accessibility and compliance with standards

• Project Management
- Manage content development lifecycle from conception to deployment
- Establish and maintain content calendar and priorities
- Track content performance metrics and
- Lead content review and approval processes

• Stakeholder Management
- Collaborate with SMEs to capture and translate technical knowledge
- Partner with Operations teams to ensure content relevancy
- Maintain regular communication with key stakeholders
- Facilitate content review sessions and feedback incorporationBachelor's degree in Communications, Education, or related field
• 5+ years experience in content management or instructional design
• Proven track record of managing complex content projects
• Strong proficiency in learning management systems
• Excellence in written and verbal communication• Master's degree in related field
• Experience with multimedia content creation tools
• Knowledge of adult learning principles
• Experience in warehouse/logistics environment
• Project management certification

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.