About the Team
At FundApps, our Client Services team is a powerhouse of over 20 professionals specialising in Implementation, Client Success, and Client Experience, spread across London, New York, and Singapore. The Client Experience (CX) team is the backbone of our 24x5 client support operations, working within a Follow-the-Sun model to deliver exceptional service globally.
With a client satisfaction rating of 100% and a Net Promoter Score (NPS) of 58, we are proud of the deep trust weโve earned from our clients. Now, weโre looking for a Senior Client Experience Manager in London to guide, mentor, and scale the team as we continue our journey of growth and innovation.
Your Mission
At FundApps, weโre committed to building a team thatโs as exceptional as the clients we serve. Your mission is to oversee a global team of 5 Client Experience Analysts, driving strategic improvements, maintaining operational excellence, and ensuring our clients receive top-tier support.
This role is an exciting opportunity for a dynamic leader ready to shape the future of our CX team and play a key role in scaling our global operations without compromising the personal touch that sets FundApps apart.