Implementation Partner Manager

Hi There, 

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re seeking a French-speaking Implementation Partner Manager to join our Hospitality team in Paris. 

In this pivotal role, you'll act as a trusted advisor, forging collaborative relationships with our French-speaking implementation partners. Your mission? To understand their goals, solve their challenges, and provide consistent value throughout their journey with us. You’ll ensure their success and build long-term partnerships grounded in trust and mutual growth.

** Please note this role is based in Paris, France. With a portfolio of French Partners, Fluency in French is a must** 

What You’ll Be Responsible For:

• Establish and nurture high-quality relationships with implementation partners to enhance their technical knowledge of LS Hospitality Products.
• Oversee one or more regions within EMEA, managing all partner relations and training activities in those areas.
• Ensure alignment between Lightspeed’s core KPIs and goals with those of our partners.
• Develop and deliver technical training for implementation partners that incorporates Lightspeed’s strategy, mission, and technology.
• Demonstrate a strong understanding of SaaS technology concepts and processes.
• Take ownership of partner projects, including training initiatives for new and existing partners and KPI improvement plans, to ensure their success.
• Coordinate and conduct partner training sessions using various instructional techniques and delivery methods, including live and self-led virtual learning.
• Exhibit a strong stage presence with the ability to engage and manage a classroom of adult learners.
• Validate partner training by recording key metrics, ensuring that audit trails and training histories are complete and up to date.
• Conduct post-training performance evaluations and skills gap analyses to identify areas for improvement in our training processes.
• Document all partner feedback to enhance product quality and report this feedback to the Product teams.

What You Need to Bring to the Team:

• French and English Language skills - Dutch is a plus (*Note French is a must requirement to be successful in this role)
• Be agile and solutions-focused, able to adapt to an ever-changing environment.
• Demonstrate analytical thinking by listening to partners’ needs and formulating effective solutions.
• Experience as a coach, trainer, or in a similar role with partners 
• Show attention to detail and a willingness to improve processes.
• Ideally, have experience in the Hospitality and/or SaaS industry.
• Be a true team player, able to interact effectively with colleagues from your own and other teams (sales, support, etc.).

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Regular breakfast or lunches, drinks & snacks