Accounts Manager, Sales Operations, 3P Marketplace

Amazon is seeking a dynamic and results-driven Sales Operations to join our team. In this role, you will be serving as a Subject Matter Expert (SME) in Sales Operations, contributing to the optimization of our sales processes and strategies across the marketplace team

You will be responsible for defining and owning sales process optimization for new and existing account management teams.

The ideal candidate is a clear communicator (both written and verbal) and experienced planner, that has demonstrated the ability to drive cross-organizational strategic initiatives in a fast-paced, ambiguous environment, and knows how to get things done.

This position is office-based, 5 days a week, from January 2025 Amazon encourages open communication about unique needs for flexible arrangements

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1

Key job responsibilities
- Manage sales processes, systems, and procedures
- Analyze sales data to identify trends and forecast sales
- Onboard and train new sales team members
- Identify opportunities to improve the business for all sellers through scalable solutions and manage the roll-out of these solutions
- Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
- Work closely with teams to identify growth opportunities
- Identify and manage projects to improve customer and seller experience, working closely with internal and external teams
- Own the strategy and provide insights and best practices to improve sales efficiency and effectiveness across the team.
- Collaborate with cross-functional teams to streamline sales processes and implement data-driven strategies.
- Provide account managers with tools to conduct regular business reviews with clients, presenting performance metrics and growth opportunities.
- Contribute to the development and refinement of sales operations tools and methodologies.
- Partner with multiple teams on the definition and tracking of SOPs within our CRM tool.
- Own sales data hygiene and address data quality and integrity issues



A bachelor's degree
Experience in sales operationsE-commerce experience
Project management experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.