Transaction Monitoring Analyst

AOBUT THE TEAM 

Here at Tide, we are looking for a driven Financial Crime Alert Review Analyst with a good understanding of all concepts of Financial Crime including PEP, sanction and suspicious activities . We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of financial crime. 

This role is a key element of our ongoing monitoring team sitting within the first line of defence. You’ll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to tide, and let our members get back to doing what they love.

ABOUT THE ROLE 

• Analysing transactions across a variety of payment types and products, looking for signs of Financial Crime (including PEPs and Sanctions) and Fraud
• Confident in calling out potential efficiencies in our tools and processes used for transaction analysis 
• Confident in using a variety of tools to undertake different types of reviews and investigations
• Managing your own case load to meet performance targets
• Consistently reaching the targets for Productivity and Quality 
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Conducting phone calls if required when  gathering information from our members 

WHAT WE ARE LOOKING FOR

• • You are open to flexible shift timings and patterns, it will be five days working with two days off not necessarily weekends. 
  • You have 1 to 3 years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
  • You have a good eye for detail and are able to identify suspicious activity.
  • Ability to work well as part of a team; decisive; goal-oriented; proactive
  • A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
  • You have a keen eye for process improvements, looking how we can work leaner and more robustly.
  • You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease 
  • You are a quick learner, explorer, multitasker and are happy to be in the defined shift 
  • You have exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
  • You have C1/C2 level of spoken and written English

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKING

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.