Senior Program Manager, AirCover

The Community You Will Join: 

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their bookings. We have a lot of work to do in the coming years to deliver best-in-class services to our community and we are looking for someone who will help us plan for and manage all of the projects that need to be done.

A Typical Day: 

This role will be responsible for the following areas within Airbnb’s AirCover business:

• Taking primary responsibility for program management of our Travel Insurance offer
• Developing project / program plans and readiness trackers for multiple business critical initiatives 
• Simultaneously managing multiple ongoing projects and tracking their execution progress throughout all phases of their lifecycle
• Reengineering existing project management processes where necessary to meet AirCover’s future needs
• Other items as required

Your Expertise:

• 8+ years of experience
• Experience with paid insurance offers offered online, preferred
• PMP certification or similar, preferred
• Demonstrated experience of independently managing and delivering large, cross functional projects
• Familiarity with project management tools (e.g. Asana, AirTable)
• Ability to proactively develop relationships with a wide range of internal and external partners
• Create and deliver a narrative; comfortable with speaking to executives (VP level)
• Comfort with standing up and leading meeting series with cross functional partners to track and complete work
• Familiarity with Google Suite
• Attentive to detail and obsessed with sharing new ways to optimize the work our team does
• Active listener who considers all viewpoints prior to deciding on a course of action
• Able to identify the root cause of a problem, determine business priority, and form a group to resolve the issue
• Strong desire to operate in a fast-paced, sometimes ambiguous environment
• Decisive when the situation calls for it and willing to escalate for a trade off discussion rather than letting issues stew for a long period of time

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.