Customer Support Specialist - Seattle

Transform Your Customer Service Career with Us

Are you an experienced Customer Service Representative yearning for a role that values relationships over metrics? Do you want to make a genuine impact and redefine what exceptional customer service looks like? If so, we invite you to join our dynamic team.

Who We Are

We're a forward-thinking company committed to making a real difference in people's lives. We believe that outstanding customer service stems from genuine connections, not just numbers on a spreadsheet. We're on a mission to provide a relationship-first approach, and we're searching for passionate individuals who share this vision.

What You'll Do

• Build Genuine Relationships: Engage with customers on a personal level, understanding their unique needs and providing tailored solutions.
• Redefine Customer Service: Contribute to a less structured environment where your ideas shape the future of customer support.
• Provide Creative Solutions: Navigate complex systems with finesse, offering high-touch service in challenging situations without the constraints of rigid KPIs.
• Collaborate with Like-minded Professionals: Spend time in our NYC office working alongside a team that values your input and shares your passion for exceptional service.

Who You Are

• Experienced CSR: You bring 3-5 years of customer service experience, preferably from boutique shops, startups, or as a dedicated professional from larger companies.
• People-Centric: You truly enjoy helping others, approaching each problem uniquely rather than applying a one-size-fits-all solution.
• Innovative Problem Solver: You're excited to navigate complex systems and provide high-quality support with urgency and creativity.
• Excellent Communicator: You have strong written and verbal communication skills with meticulous attention to detail.
• Passionate and Flexible: You're eager to redefine customer service, and you're open to both full-time and part-time opportunities.

Why Join Us

• Focus on Relationships: Break free from a metrics-driven environment and focus on what truly matters—helping people.
• Flexible Work Options: We value finding the right people over strict schedules. If you're great at what you do, we're willing to be flexible.
• Opportunity for Impact: Play a key role in redefining customer service and making a meaningful difference in people's lives.
• Diverse and Inclusive Culture: We welcome individuals from various backgrounds and industries. Even if you don't meet all the requirements, we encourage you to apply.

Location:

• Work from our prime downtown Seattle office in Westlake Center (5th and Olive), where retail, dining, and excellent transit connections meet.

Compensation:

• $22-$28 per hour, based on experience and market factors.

Benefits:

• Health Coverage: Medical, Dental, and Vision insurance.
• Financial Wellness: Flexible Spending Account, Health Savings Account, and 401K with employer match.
• Security: Company-paid Short-Term Disability, Long-Term Disability, AD&D, and Life Insurance.
• Family Support: Up to 12 weeks of paid parental leave.
• Paid Time Off: Generous PTO to support your work-life balance.