Manager, Patient Support - Seattle

About the Role:

Galileo is searching for a manager to develop and support our Patient Support team as we scale. You’ll empower this vital team to provide seamless patient care 24/7, partner with stakeholders to build-out efficient processes, and help enhance the foundation of our innovative care model that continues to serve patients left behind by the traditional healthcare system.

Here’s what you’ll do:

• Lead a team of Patient Support Navigators, providing consistent coaching, development and by driving accountability against performance goals.
• Work collaboratively across teams to balance the needs of patients, clinicians, and other internal stakeholders, as the organization scales for growth.
• Help manage ownership for one of our contact channels (phones, chats, back-office), ensuring recurring logistical tasks and work is assigned/handled.
• Proactively identify process and systems improvements that will help us continue to improve the overall patient experience.
• Have availability to work with teams in all timezones, predominantly EST, as well as supporting over the weekend through rotation.

About You:

We would love to hear from you if you have the following or equivalent experience:

• 1-3 years as a people leader, leading teams of individual contributors.
• You have a passion for coaching and developing people: offering consistent support and guidance to get them to perform their best, as well as ensuring accountability.
• You're a champion of collaboration and inclusivity and foster a culture and strong shared values. You use these skills to help drive consistent engagement across the teams.
• You’re OK working in person with our team and other Galileo stakeholders in our Seattle office up to five days a week.

Compensation Range:

70k  - 110k

Benefits:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• Paid Time Off
• 401K + match