On-site Zoom AV Technician

DMS is a global leader in video collaboration and custom AV. Specializing in high quality solutions tailored for all customer needs, we are known for exceeding expectations and delivering on promises. We have a team of highly skilled certified technicians and project managers offering an individualized services to customers.
The On-site Zoom AV Technician main responsibility will be within Zoom Room project activities, however, during downtime there may be lite work and help needed around Zoom Phone. Basic knowledge to be independent and ready to go on day one, but specific knowledge on customer's internal process will be provided.

Essential Functions:

• Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries
• Training and supporting L1 and other technical staff
• Providing executive support and training to executive admins as needed
• Monitoring of events
• Proactive support (Monitoring, Config and Updates, System Optimization)
• Validation of new Software and Hardware including Beta
• Escalation to Zoom Engineering if determined a Zoom Software issue.
• Recording and reporting of issues (case tracking, weekly/monthly reporting)
• Install, repair and configuration of Zoom Rooms
• Review A/V and M&E line drawings for new Zoom Rooms.
• Document & inventory Zoom Room & Phone appliances.
• Provisioning of customer’s approved hardware
• Create & setup Zoom Room account profiles.
• Assist as Tier1 for networkable Zoom & Crestron appliances that may be offline during validation.
• Perform site surveys during hand off from Aa/V integrator to ensure rooms are complete and ready for validation.
• Perform functional validation of each Zoom Room to ensure the room account is online, appliances updated to the latest firmware, OS & software version, configured correctly & all Zoom Room features are operational.
• As time permits, may help with the Zoom Phone rollout

Technical Skills: 

• Zoom Room (Required).
• Zoom Phone (Optional).
• Zoom Portal (Required).
• Video, Audio & Control line drawings (Required).
• Mechanical & Electrical drawings (Required).

Qualifications:

• Knowledge and understanding of IT industry environment and business needs
• Knowledge and understanding of the Audio Visual and Video Collaboration industry
• Good verbal and written communication skills.
• Able to work well with others to get through hurdles.
• Able to prioritize important versus urgent tasks & activities.
• Able to trouble shoot, identify & resolve problems.

Work Environment:  Varies depending on client site

Physical Demands: Physically fit, lifting required.  

Position Type/Expected Hours of Work: Full time, 40 hours per week.

Required Education and Experience: Experience in a Telephony Infrastructure Engineer or similar role.

Additional Eligibility Qualifications: Full clean driving license, passport.