Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique.
As a Workplace Experience Partner, you will serve as an integral member of the Workplace Experience & Tech Services team ensuring the seamless operation of administrative functions and enhancing the employee experience in our Amsterdam office. This role encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting Tech Services with basic trouble shooting tasks and desk set ups.
What You'll Do:
- Serve as the main contact for the Amsterdam Reception Desk, overseeing day-to-day administrative operations, including managing incoming and outgoing activity such as guests, deliveries, vendor services, phone calls, and correspondence
- Lead conference room scheduling, particularly for recruiting efforts and VIP visitors, while ensuring rooms are prepared and video conferencing equipment is operational
- Coordinate catering on behalf of the office and manage setup and packing down as required
- Deliver exceptional customer service to visiting employees, vendors, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented
- Provide cross-departmental administrative assistance, including office communications, intranet postings, employee seating charts, access card management, and managing third party vendor access
- Support day-to-day facility operations, including vendor management, supply ordering, housekeeping, shipping/receiving, and general office maintenance requests
- Assist in planning and executing employee engagement activities such as internal and external office events, wellness initiatives, and corporate social season ticket distribution
- Support miscellaneous administrative, operational and project-related tasks as required, adapting to changing priorities and needs
- Maintain and update internal documentation, office procedures, and foster positive local and global team communications
- Interest in being trained to provide first-line technical support and basic troubleshooting for Windows and Mac systems, as well as assisting employees with mobile device setup and configuration, ensuring quick resolution of common technical issues
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs, escalating complex problems to 2nd-line support or specialized personnel when necessary
- Ensure proper setup and functionality of office hardware, proactively assisting employees with replacing faulty monitors, keyboards, mice, or other peripherals if needed
- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills
Skills You’ll Need:
- A Bachelor’s degree
- Strong interpersonal skills – an upbeat, client service, can-do attitude
- Excellent organizational skills and meticulous attention to detail
- Strong verbal and written communication skills
- Strong time management and prioritization skills
- Team player, able to take direction as well as show initiative
- Good judgment with respect to sensitive subject matter – able to uphold a strict level of confidentiality
- Ability to work in a fast paced and challenging environment
- Good working knowledge of Word, Excel, PowerPoint and Outlook
- Reliable and predictable availability, for a five day, in-office role
- Ability to speak Dutch a bonus but not a requirement
Benefits include:
- Travel Medical Insurance
- Group Pension Scheme
- Paid Parental Leave
- Parking and Commuter Benefits
