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Fivetran

IT Help Desk Specialist - Contract

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Denver, Colorado, United States, AMER

8h ago
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Job Description

Remote

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

 
About the Role
 
We are seeking a dedicated IT Help Desk Specialist to join our team in Denver. This role is critical in ensuring seamless technology experiences for our employees, both in-office and remote. You will be responsible for onboarding and off-boarding employees, managing laptop lifecycles, troubleshooting technical issues, and addressing help desk tickets. The ideal candidate will have experience supporting SaaS platforms, macOS, and Windows environments and demonstrate excellent problem-solving and customer service skills.
 
This is a contract position based in Denver, CO. 
 
What You'll Do
 
  • Onboarding and Off-boarding Employees:
    • Set up and configure accounts, hardware, and software for new employees.
    • Manage access permissions and security protocols for departing employees.
    • Conduct IT onboarding sessions to familiarize new employees with tools and platforms.
  • Laptop Lifecycle Management:
    • Oversee the inventory, provisioning, and decommissioning of laptops.
    • Support in-office employees with hardware setup and maintenance.
    • Coordinate the delivery and return of devices for remote employees, ensuring proper functionality and security compliance.
  • Help Desk Support:
    • Respond to and resolve IT help desk tickets in a timely manner.
    • Provide in-person and remote support for technical issues related to SaaS platforms, macOS, and Windows systems.
    • Troubleshoot issues with hardware, software, and peripheral devices.
    • Escalate unresolved issues to higher-tier support when necessary.
  • Technical Troubleshooting:
    • Diagnose and resolve network connectivity issues, SaaS platform access problems, and hardware/software malfunctions.
    • Guide employees on best practices and troubleshoot common user errors.
  • Documentation and Reporting:
    • Maintain detailed records of help desk tickets and resolutions.
    • Create and update IT documentation, including FAQs and troubleshooting guides.
Skills We're Looking For
 
  • Proficiency in managing macOS and Windows operating systems.
  • Familiarity with SaaS platforms (e.g., Google Workspace, Okta, Slack, etc.).
  • Experience with laptop lifecycle management and hardware troubleshooting.
  • Strong communication and customer service skills.
  • Ability to prioritize tasks and work effectively under pressure.
  • Knowledge of IT security best practices and data protection protocols.
Bonus Skills
 
  • Experience with remote device management tools such as Jamf or CrowdStrike.
  • Basic understanding of network concepts.

#LI-MD1

Hourly Pay Range: $38-43

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

Pay Range
$38—$43 USD

 

Perks and Benefits

  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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