Merchant Success Operations Manager

**About the Role** Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Merchant Success Operations Manager, you will be directly responsible for driving success for a handful of top-tier Enterprise brands on the platform. You will work cross-functionally with other teams (i.e. Support, Sales, Partner Management, Product, Legal, Eng) to lead high-impact initiatives that can scale these brands to drive revenue growth and operational excellence. You will also be responsible for strategic initiatives that scale across the US & Canada, allowing you to own first-of-its-kind projects to move us forward in the competitive GR space. You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA. **What You'll Do** - **Strategy.** Build business plans to operate optimally to make our business efficient and the experience better for end users, being hyper-focused on the success of some of our most strategic US & Canada Enterprise brands. - **Data analysis.** Design, execute, and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success. - **Experimentation.** Analyze and experiment to find growth opportunities for the GR business. - **Stakeholder management.** Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Product, Finance, Partner Management, Support, Policy, Communications, and Legal while driving accountability to ensure deadlines are met. - **Handle the big picture and the tiny details.** Stay organized and on top of deadlines to provide best-in-class service to our largest partners while keeping an eye on the big picture and finding new ways to add to existing partnerships. - **Drive initiatives.** Drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when needs arise. **Basic Qualifications** - 2+ years of professional experience in a related field (analytics, tech, operations) - Bachelors Degree **Preferred Qualifications** - Grocery/CPG partnerships experience - Previous client-facing experience - Product experience - Strong collaboration and stakeholder management skills - Excel/Google Sheets, SQL - Previous experience with managing complex data sets and tracking/hitting multiple OKRs - Ability to thrive in a fast-paced and ambiguous environment - Experience problem-solving and proposing unique solutions to complex issues - Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year. For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.