Safety Investigations Specialist II

**About Uber** As an Urgent First Responder, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. As part of your job, you will accept the inbound request and you will also prepare a detailed handover for the urgent investigators team to follow up on the case. You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands. **What You’ll Do** -Manage a high volume caseload of urgent and critical incident types -Provide thorough and detailed handover documentation of the initial information from the reporter so that the urgent investigations team can complete the investigation -Maintain excellent interpersonal skills and professionalism while delivering best in class customer service -Employ critical thinking and creative problem-solving skills to navigate high severity incident types -Learn and master multiple knowledge base and contact management systems -Adapt to day/evening/weekend rotas (incl. holidays) **What You’ll Need** - Bachelor Degree (Graduates Only) - At least 6 months of customer support experience handling sensitive issues Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills ( **required**) - At least 1 year of crisis center, law enforcement, or social work experience - Phone support experience - Good track of performance and meeting targets - Flexible to work rotational shifts (morning/evening/overnight), weekends (Fridays/Saturdays) and public holidays. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).