Key Account & Project Manager

Key Account & Project Manager 

Context of the role

You will be responsible for forming deep relationships with your key accounts, being their trusted technical advisor to our products and services. To do so, you will have end to end technical ownership of customer related projects. It is expected that the relationship you will build will allow Ezra to provide a world class customer experience to Orange staff, driving service implementation and delivery across requires internal and external teams.

This role will be based in Abidjan, Ivory Coast and will oversee all technical related questions  with Orange Affliates and coordination with Orange Group HQ Ivory Coast. The ideal candidate should be independent, possess a high level of initiative and handle concerns/issues received from partners seriously in order to build trust and win additional corridors through effective project management and technical expertise. This role requires a organized thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional deliveries in a fast-paced, highly entrepreneurial environment.

Key responsibilities

• Support implementation of agreed account plans and strategies to retain and increase revenue and market share within your accounts
• Work closely with multiple internal functions (e.g. product, sales, compliance, technical, solution delivery and operations) to improve our product and service
• Ensure excellent project management and coordination to roll-out new services.)
• Full ownership of customer technical requests and exploring new opportunities to optimise delivery and customer trust
• Regular reporting on activities, opportunities, threats, project progress etc
• Delivery minded, drive solutions-orientated efforts that address the customer situation
• Report on actions, projects and deliverables
• Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients
• Monitor the market and competitor activities
• Management of a team of 2 to 3 TCs

What we are looking for

• 5+ years’ experience with exposure to FinTech/Payments domains
• Proven track record in successful project management, building accounts and increasing revenues
• Bi-lingual; French and English
• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
• Results-oriented with great skills in communication, organization and negotiation
• Multi-tasking and coordination
• Excellent presentation skills
• Ability to travel regularly and sometimes on late notice
• Ability to report regulalry
• Ability to converse with stakeholders of all levels, from C-level to business operations
• Effective influencing, persuasive and negotiation skills
• Engineer degree – high lever of education is a plus

Ezra overview

Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. 

Our flagship products are Advance Credit Service (ACS), Nano and BNPL.

• ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. 
• Nano is a micro cash advance offered to mobile wallet users on demand. 
• BNPL facilitates payment installments for products and services

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing. 

Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure. 

But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.