Account Manager

Who is Ezra? 

Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. 

Our flagship products are Advance Credit Service (ACS), Nano and BNPL. 

• ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. 
• Nano is a micro cash advance offered to mobile wallet users on demand. 
• BNPL facilitates payment installments for products and services 

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing. 

Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure. 

But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities. 

Key responsibilities

• Account Strategy & Growth: Develop and execute comprehensive account plans and strategies to retain and grow revenue and market share within assigned accounts.
• Revenue Optimization: Identify and capitalize on cross-selling and upselling opportunities to drive consistent revenue growth within accounts.
• Product Advocacy: Collaborate with partners to enhance product perception, positioning, and marketability, ensuring alignment with customer needs and market trends.
• Market Expansion: Partner with internal teams and external stakeholders to expand loan book volumes and increase market penetration.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for their business needs and ensuring alignment with their goals.
• Market Intelligence: Continuously monitor industry trends, competitor activities, and market dynamics to inform strategies and maintain a competitive edge.
• Cross-Functional Collaboration: Work closely with internal teams (e.g., product, sales, compliance, solution delivery, and operations) to enhance product offerings and service delivery.
• Service Roll-Out: Ensure seamless communication and coordination for the deployment of new services, factoring in market-specific requirements such as regulations and competition.
• Customer Ownership: Take full ownership of customer requests, driving proactive solutions and exploring opportunities to deliver added value.
• Performance Reporting: Provide regular updates on sales activities, opportunities, risks, and project progress to ensure transparency and alignment.
• Solution Orientation: Develop and implement solutions that address customer challenges, fostering trust and long-term relationships.
• Account Management: Serve as a trusted partner to key accounts, ensuring retention, contract health, and maximum client satisfaction.

What we are looking for: 

• Experience: ~10 years of professional experience, with significant exposure to the FinTech or Payments domains, preferably in the B2B lending space.
• Industry Knowledge: Strong understanding of Telco and Mobile Wallet business models, particularly in credit solutions.
• Account Management: Demonstrated success in managing and growing key accounts, driving revenue growth, and fostering long-term partnerships.
• Commercial Acumen: Hands-on experience in account planning, performance reporting, and delivering measurable commercial outcomes.
• Language Skills: Proficiency in English and at least one local language relevant to the market.
• Adaptability: Highly driven and self-motivated with the ability to thrive in a fast-paced, dynamic environment. Flexible and resilient in the face of change.
• Results Orientation: A results-driven approach with strong communication, organizational, and negotiation skills.
• Stakeholder Engagement: Proven ability to engage and converse effectively with stakeholders at all levels, from C-level executives to business operations teams.
• Interpersonal Skills: Excellent influencing, persuasive, and negotiation capabilities to drive alignment and secure buy-in.
• Multi-Tasking: Strong coordination and multitasking abilities to manage complex and competing priorities effectively.
• Presentation Skills: Exceptional ability to deliver engaging and impactful presentations tailored to diverse audiences.
• Travel Flexibility: Willingness to travel approximately 50% of the time for client meetings, industry events, and on-site account management.

Sounds like you? Apply today!