Operations Manager

Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What We’re Looking For

• Minimum 1 year experience in food service management, sales, and facility maintenance. Preferably experience in two of those categories.
• Articulately communicate in a professional tone both verbally and in writing
• Ability to maintain a positive attitude and composure in a fast paced environment
• Ability to problem solve independently
• High degree of integrity, autonomy and ownership
• Open availability and flexibility 
• Please note this is 12 Month Fixed Term contract with opportunity to extend

What You'll Do:

As a Junior Operations Manager at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Customer Support and Retention:

• Assist in onboarding new restaurant partners, including being a subject matter expert when it comes to the permitting process for your respective facility / region.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient and automatized order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
  
  

Building Repair and Maintenance:

• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
• Lead the research of strategic partners together with our procurement team to control monthly cost and improve profitability.  
  
  

Health and Cleanliness:

• Ensuring compliance with local health and safety regulations while maintaining the highest cleaning standards via third party companies.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
  
  

Administrative & Strategic:

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Sales & Business Development

• Maintain/increase the Sold and Occupancy rate of the facility, to ensure the robustness of the P&L, by meeting and negotiating with the customers 
• Engage with restaurants/food brands on site as part of the relationship building and conducting the overall sales pitch
• Utilize Salesforce to track outreach, organize the sales pipeline for maximum efficiency, and leverage on data to develop and optimize selling tactics/strategies to maximize success

What Else You Need To Know

We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. 

That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CloudKitchens!

Ready to join us as we serve those who serve others?