Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
As the Fraud Strategy Senior Analyst, you will play a critical role in supporting the Senior Director, Risk/Fraud strategy in developing and ensuring execution of initiatives to mitigate fraud risks across our communication platforms and across multiple geographical areas. You will support the Senior Director by aligning stakeholders, driving program execution, and ensuring compliance with industry best practices and company objectives. This is a highly collaborative role requiring strong organizational, analytical, and communication skills.
Key Responsibilities:
- Coordinate Fraud Program Execution – Collaborate with leadership and cross-functional teams to implement and manage fraud prevention strategies and project plans.
- Ensure Stakeholder Alignment – Facilitate communication and coordination between internal teams and external partners to align on fraud mitigation efforts.
- Analyze Fraud Trends – Work with data teams to identify fraud patterns, vulnerabilities, and recommend countermeasures based on insights.
- Monitor and Report on KPIs – Develop dashboards and reports to track the effectiveness of fraud strategies and communicate findings to stakeholders, including executives.
- Support Risk Management and Compliance – Assist in creating and maintaining fraud risk policies and ensure alignment with regulatory and industry standards.
- Participate in Audits and Reviews – Engage in compliance reviews and audits related to fraud risk management.
- Drive Continuous Improvement – Identify process improvements and stay informed on industry trends, tools, and technologies to enhance fraud prevention efforts.
What you will bring
Required:
- Bachelor’s degree in Business, Forensic Accounting, Risk Management, Data Analytics, or related field (or equivalent experience).
- 5–7+ years in fraud prevention, investigation, risk management, or program coordination, ideally in the CPaaS/UCaaS or tech sector.
- Familiarity with communication platform fraud types such as toll fraud, subscription fraud, and account takeovers.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills.
- Proficiency in data analysis tools like Excel, SQL, or visualization platforms such as Tableau.
- Knowledge of fraud detection technologies, methodologies, and ability to collaborate in dynamic environments.
Experience we consider a plus:
- Experience with fraud detection tools and platforms.
- Knowledge of global regulatory frameworks (e.g., GDPR, HIPAA) and industry standards (e.g., STIR/SHAKEN).
- Relevant certifications such as Certified Fraud Examiner (CFE), or similar credentials.
How you'll benefit:
At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement.
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
#LI-RE1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
