Sr. Content Operations Manager

Job Summary: 

The Sr. Content Operations Manager, will lead and oversee the global content operations for website content updates, marketing campaigns, and promotional initiatives. This role will significantly focus on supporting international markets, ensuring content consistency across regions, and optimizing processes for efficiency and scalability. The ideal candidate will have extensive experience with content management systems (CMS), a proven track record of managing high-performing teams in dynamic and high-paced environments, and the ability to drive operational excellence in a global eCommerce setting.

Job Expectations:

• Lead and oversee marketing promotions and campaign operations across all regions and platforms, ensuring flawless execution and alignment with business objectives.
• Develop and implement strategic content operations frameworks to support international market needs, ensuring localization and regional alignment.
• Manage, mentor, and develop a team responsible for content updates and site operations, fostering a high-performance culture.
• Drive process improvements to enhance workflow efficiency, leveraging technology and automation where applicable.
• Own the CMS strategy and execution, ensuring best practices are followed to optimize content updates and site performance.
• Collaborate cross-functionally with departments across the entire organization including marketing, product, and regional teams to align on website(s) updates and promotional campaign execution.
• Identify and proactively address site issues, implementing solutions that enhance user experience and operational efficiency.
• Provide insights and recommendations based on performance data to continuously improve content operations and promotional effectiveness.
• Ensure compliance with brand guidelines, legal requirements, and regional regulations when executing content updates and campaigns.

Knowledge, Skills and Abilities:

Required:         

• Extensive experience managing content operations in a global eCommerce environment.
• Strong proficiency with content management systems (CMS), including implementation, workflows, and optimization.
• Proven ability to lead, develop, and scale teams in a fast-paced and high-paced environment.
• Exceptional project management skills with the ability to manage multiple priorities simultaneously.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and stakeholder management skills, with the ability to collaborate across teams and regions.
• High attention to detail, accuracy, and commitment to operational excellence.

Equipment Knowledge:

• Strong experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms).
• Advanced proficiency with content management systems (CMS) such as ContentStack, Contentful, Adobe Experience Manager, WordPress, or similar platforms.
• Basic knowledge of HTML, JSON and web technologies.
• Familiarity with design tools such as Photoshop or Figma is a plus.

Experience Requirements:

Generally requires a minimum of seven (7) + years of experience in marketing operations, content management, or a related field, with at least three (3) years in a leadership role.

Education Requirements: 

Bachelor’s Degree in Marketing, Business, Communications, or a related field preferred, or a combination of education and equivalent work experience.

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