Channel Operations Manager II, Last Mile Delivery

Amazon is seeking an exceptional Channel Operations Manager to join our Last Mile Logistics team and help shape the future of delivery operations.

Lead end-to-end channel operations while implementing innovative solutions to enhance our customer delivery experience. This role combines strategic thinking with hands-on operational leadership to drive continuous improvement across our logistics network.



Key job responsibilities
- Lead end-to-end project management, guiding initiatives from concept through implementation.
- Build and maintain strong partnerships across internal and external stakeholders, utilizing advanced negotiation and communication skills to drive results.
- Create and execute comprehensive network expansion strategies, including detailed roadmaps and implementation plans.
- Navigate and thrive in ambiguous situations, making autonomous decisions while keeping stakeholders informed.
- Strong self-starter mentality with proven ability to manage multiple priorities.
- Leverage data analytics to optimize performance and guide strategic decision-making.
- Provide leadership oversight for multiple locations while ensuring consistent operational excellence and compliance with Amazon standards.

A day in the life
- Collaborate with cross-functional teams on ongoing projects and initiatives.
- Travel and Meet with delivery service partners to review initiatives discuss strategic.
- Generation documentation for project definition and budget approval.
- Analyze delivery performance data from the previous day and create action plans for any areas needing improvement.
- Meet with delivery service partners to review performance and discuss strategic improvements.
- Participate in regional operations calls to align on network-wide initiatives and progress.
- Plan and strategize for upcoming peak periods or special operations.

About the team
Our Last Mile Logistics team is dedicated to delighting customers through efficient and reliable delivery services. We operate at the intersection of technology and operations, constantly innovating to improve the customer experience. We're passionate about solving complex challenges and building scalable solutions that support Amazon's growing logistics network.
We're looking for individuals who can operate independently in a fast-paced environment and are comfortable making decisions with incomplete information. Our team members must be able to navigate ambiguity while maintaining focus on delivering results.- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- English fluency (C1+) in both written and verbal communication- 3+ years of performance metrics, process improvement or lean techniques experience
- Travel Locally in México.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.