Support Specialist, Alignerr

About the Role

As an Alignerr Support Specialist, you will be the frontline of communication for our Alignerrs, ensuring their experience is optimal. You will handle inquiries through Intercom, escalate complex issues to the appropriate teams, and provide essential support to facilitate onboarding and daily operations.

Your Day to Day

• Monitor and manage inbound support queries through the Intercom platform.
• Provide timely and accurate responses to Alignerrs' questions and issues.
• Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
• Assist in the onboarding process of new Alignerrs by providing necessary information and support.
• Maintain a high level of service, adhering to response time and quality standards.
• Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
• Continuously update and utilize knowledge base and support documentation.

About You

• Experience in customer support or a similar role, preferably in a tech or service environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with Intercom or similar customer support software is highly preferred.
• Passion for delivering outstanding customer service.