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Iterable

Director, Professional Services PMO

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REMOTE - US

1d ago
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Job Description

Remote

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As the Director, Professional Services Project Management you will lead and scale our Project Management team to deliver exceptional results for our enterprise SaaS customers.

Your leadership will be instrumental in creating seamless project execution, fostering customer success, and driving operational excellence. You will ensure that projects are delivered on time, within scope, and with measurable outcomes that meet our customers’ goals.

This role is critical in driving customer satisfaction, retention, and the overall success of our platform implementations. Your ability to build relationships, lead teams, and manage complex projects will directly impact our growth and success.

You’ll Get To:

Lead & Develop a High-Performing Team:

  • Lead team of Project Managers to execute enterprise SaaS implementations and custom integrations.
  • Create a culture of collaboration, innovation, and accountability within the team.
  • Strong ownership, bias for action and willingness to role up your sleeves

Deliver Successful Projects:

  • Oversee the planning, execution, and delivery of multiple concurrent projects to ensure they are completed on time, within scope, and budget.
  • Define and implement standardized project management methodologies, processes, and tools to improve project delivery and efficiency.
  • Collaborate with internal teams (Engineering, Product, Sales, and Customer Success) and external stakeholders to align on project goals and priorities.

Drive Customer Success:

  • Build strong relationships with customers and internal stakeholders to deliver a seamless and positive project experience.
  • Proactively identify risks, roadblocks, and opportunities to ensure successful outcomes.
  • Develop project plans, requirements gathering templates, and other tools to ensure clarity and alignment throughout the project lifecycle.

Enhance Operational Efficiency:

  • Continuously evaluate project performance and use data to identify trends, opportunities for improvement, and strategic changes to enhance customer outcomes.
  • Recommend changes to our platform or processes to improve the overall customer experience.

Contribute to Strategic Growth:

  • Support pre-sales activities by working with the Sales team on scoping and qualifying projects to ensure alignment with customer needs and team capabilities.
  • Identify opportunities to drive customer retention and expansion by delivering measurable value through successful project outcomes.

We Are Looking For:

Experience & Expertise:

  • Bachelor’s degree or equivalent experience.
  • 7+ years of project management experience, with 3+ years in a leadership role in SaaS or software.
  • Proven track record of managing complex, enterprise-level projects, including software implementations and integrations.
  • Strong technical skills, including experience with APIs, cloud platforms (e.g., AWS), SQL, and integration technologies.

Leadership & Communication Skills:

  • Ability to build, mentor, and lead high-performing teams.
  • Exceptional organizational, analytical, and problem-solving skills, with the ability to manage ambiguity and drive results under tight deadlines.
  • Strong interpersonal skills, with the ability to build relationships with executives and key stakeholders.

Customer Focus & Passion:

  • Demonstrated commitment to delivering extraordinary customer service.
  • Passion for scaling teams, improving processes, and delivering measurable outcomes.

Bonus Points For:

  • Experience in marketing automation, email/SMS/mobile channel marketing platforms, or related SaaS industries.
  • PMP or similar project management certification.
  • Experience working in high-growth Saas environments.

Perks & Benefits: 

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $152,000 - $230,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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